umSisi House

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Booking Procedure

We look forward to welcoming you to umSisi House! Our 5 star country house villa and gourmet getaway, only caters for private groups (between 4 and 10 people) on either a fully inclusive or a dinner, bed and breakfast rate. umSisi House sleeps up to 6 people in three bedrooms with ensuite bathrooms while umSisi Cottage sleeps an additional 4 people in two bedrooms sharing a bathroom with double shower. Please note that the cottage is rented on a self-catering basis only when not used as additional accommodation for the house.

Our rates include exclusive use of the house, swimming pool, jacuzzi and hiking trails, swimming towels, daily maid services, laundry, Wifi internet access and activity booking service. Our rates exclude telephone calls, airport and other transfers, any activities or excursions booked on behalf of guests by umSisi House to visit the Kruger National Park or surrounding areas and car hire (unless otherwise specified).

Please complete the booking form after reading our Terms and Conditions below.

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  • Rates are subject to change without prior notice.
  • All rates are quoted per night from 3pm to 11am daily.
  • All rooms are to be vacated by 11am on day of departure.
  • Full Board guests can request lunch on either day of arrival or departure subject to availability.
  • A discretionary surcharge is levied on single night stays (in high and peak seasons).
  • A deposit of 50% of the total accommodation cost plus any activities to be added is required upon confirmation of booking. Proof of payment for the deposit and our booking form (including confirmed flight details and anticipated arrival time) should be completed and returned to us within a week of confirming a booking.
  • The balance payable is due a month prior to arrival for house bookings and a week prior to arrival for self-catering cottage bookings.
  • Payment should be made as a fixed rand amount into our nominated bank account with all charges payable by sender.
  • We do not accept credit cards directly. Payment to be made by EFT.
  • We reserve the right to retain deposits received if bookings are cancelled at any stage or still unpaid within one month of the arrival date.
  • In the event of early departure, the full extent of the confirmed booking cost will still be required.
  • We do not operate a cancellation policy but will provide a credit note valid for 6 months in order to secure alternative accommodation dates. On re-booking the value of the booking needs to 25% more than the original booking. For example, if the original booking was for 4 people, it must now be for 5.
  • If any breakages or damage occur, guests are expected to notify us immediately and offer to pay for the breakages or damage caused.
  • We cannot take responsibility for any thefts occurring during your stay with us nor are we liable for any personal injury sustained.
  • To this end, use of the umSisi House facilities, including the swimming pool, hiking trail and jacuzzi are undertaken at your own risk.

Please read the above Terms and Conditions carefully before completing the booking form. As soon as you submit the booking form, you are confirming that you have read and accepted our Terms and Conditions.

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